Privacy Policy

1. Introduction

Revive Club Management ("Revive," "Revive Club Management," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect through YOURDOMAIN.com (the "Site") and in connection with our facility cleaning, maintenance, inspection, scoring, assessment, and related services, how we use and share that information, and the choices available to you.

This Privacy Policy applies to information collected through the Site, contact and assessment forms, phone calls, text messages, emails, and in-person communications related to our Services.

It does not apply to third-party websites or services that we do not own or control, even if those services are linked from our Site.

2. Information We Collect

a. Information You Provide to Us

When you request a facility assessment, request a quote, complete a contact form, schedule services, call, text, or email us, we may collect information such as:

• Your name;
• Business or organization name;
• Email address;
• Phone number;
• Facility address or ZIP code;
• Facility type;
• Information about your cleaning, maintenance, inspection, equipment, or facility-management needs;
• Information you provide regarding current service providers, facility conditions, operational concerns, or requested services;
• Any other information you voluntarily provide in a form, message, phone call, text, or email.

b. Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect information about your device and use of the Site, including:

• IP address and approximate geographic location;
• Browser type and version;
• Device type and operating system;
• Pages viewed and links clicked;
• Referring and exit pages;
• Time spent on the Site;
• Cookie and advertising identifiers.

c. Information from Communications

If you communicate with us by phone, text, or email, we may maintain records of those communications, including the contact information you use and the contents of messages you send us.

We do not knowingly request sensitive personal information such as Social Security numbers or government identification numbers through general public-facing forms on our Site.

3. Cookies and Tracking Technologies

We and third-party service providers may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Operate and secure the Site;
• Understand how visitors use the Site;
• Improve Site performance and content;
• Remember user preferences;
• Measure advertising and marketing effectiveness;
• Deliver or measure relevant advertising on other websites and platforms where permitted.

These technologies may include analytics and advertising services provided by companies such as Google and Meta, if enabled on our Site.

Most browsers allow you to block or delete cookies through browser settings. Disabling certain cookies may affect how portions of the Site function.

4. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and facility assessment requests;
• Prepare quotes and service recommendations;
• Schedule and coordinate Services;
• Perform cleaning, maintenance, inspection, scoring, and other facility-management Services;
• Communicate regarding appointments and service status;
• Maintain customer and business records;
• Process payments through authorized payment providers;
• Improve and analyze our Site and Services;
• Send marketing communications where permitted and subject to your applicable choices;
• Prevent fraud, misuse, or security incidents;
• Comply with legal and regulatory obligations;
• Protect Revive, our customers, employees, and others.

5. How We Share Your Information

We do not sell your personal information for monetary consideration.

We may disclose information when reasonably necessary to operate our business, including to:

• Service providers that help us operate our website, scheduling, communications, payments, analytics, CRM, or other business systems;
• Employees, technicians, contractors, or service personnel involved in providing Services to your facility;
• Professional advisors such as attorneys, accountants, insurers, or consultants;
• Government agencies, courts, or other parties when required by law or legal process;
• A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

We require service providers to use information only for appropriate business purposes consistent with their responsibilities to us.

6. SMS and Text Message Communications

If you provide your mobile phone number and consent to receive text messages from Revive, we may send messages relating to your inquiry, facility assessment, scheduled Services, appointment updates, or other communications consistent with your consent.

You may withdraw consent to receive text messages by following the opt-out instructions contained in applicable messages or by contacting us.

7. Email Communications

If you provide an email address, we may use it to send transactional communications, assessment follow-ups, service information, appointment-related messages, and other communications relating to your relationship with Revive.

Where permitted, we may also send marketing communications regarding our Services.

Marketing emails will include an appropriate method for opting out of future promotional email communications.

8. Facility Inspection and Service Information

In connection with facility assessments, inspections, scoring, cleaning, and maintenance Services, we may collect operational information regarding a facility, including:

• Cleanliness observations;
• Equipment condition and maintenance observations;
• Facility scores and inspection results;
• Recommended actions;
• Photos documenting facility or equipment conditions;
• Service history and maintenance records;
• Information concerning areas requiring additional attention.

We use this information to provide Services, prepare inspection reports and recommendations, maintain service records, and help customers monitor facility conditions over time.

9. Data Retention

We retain personal and business information for as long as reasonably necessary to provide Services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and accomplish the purposes described in this Privacy Policy.

Retention periods may vary based on the type of information and the purpose for which it was collected.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information under our control.

No method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

11. Your Privacy Choices and Rights

Depending on your location, applicable law may provide certain rights regarding personal information, which may include rights to request access, correction, deletion, or information regarding certain uses or disclosures.

To submit a privacy request, contact us using the information listed below. We may need to verify your identity before fulfilling certain requests.

12. Children's Privacy

Our Site and Services are intended for businesses and adult users and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through the Site.

13. Third-Party Links and Services

Our Site may contain links to third-party websites, software, payment providers, social media services, or other platforms.

Those third parties maintain their own privacy practices, and this Privacy Policy does not govern their activities.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

The Effective Date shown at the top of this page identifies the most recent revision.

15. Contact Us

If you have questions or requests relating to this Privacy Policy or our privacy practices, contact: